Refund policy

Return and Refund Policy

Thank you for choosing QIJIA Medical. We are committed to providing reliable medical equipment and professional service to customers worldwide.

1. Return Eligibility

Customers may request a return within 30 days after receiving the product under the following conditions:

The product has manufacturing defects or quality issues.
The product received is incorrect or damaged during transportation.
The product remains unused, in original packaging, and includes all accessories and documents.

For hygiene and safety reasons, products that have been used, installed, or come into direct contact with patients may not be eligible for return unless there is a verified quality issue.

2. Non-Returnable Items

The following items are not eligible for return:

Used medical equipment
Customized products or OEM/ODM products
Products damaged due to improper operation or unauthorized modification
Accessories that have been opened or used for hygiene reasons

3. Return Process

To request a return, please contact our customer service team with:

Order number
Product information
Reason for return
Photos or videos showing the issue (if applicable)

Our team will review the request and provide return instructions if approved.

4. Return Shipping

For confirmed product quality issues or incorrect shipments, QIJIA Medical will assist with the return solution.

For returns caused by customer preference or ordering mistakes, return shipping costs may be the responsibility of the customer.

5. Refund Process

Refunds will be processed after the returned product has been received and inspected.

Approved refunds will be issued to the original payment method within the processing time required by the payment provider.

Shipping fees, customs duties, and taxes are generally non-refundable unless the return is caused by our error.

6. Exchange Policy

If a product arrives defective or damaged, we may provide replacement parts, repair support, or product exchange solutions depending on the situation.