Shipping Policy

Thank you for choosing QIJIA Medical.

We provide professional international shipping solutions for customers worldwide. Our goal is to ensure that your medical equipment is delivered safely and efficiently.

1. Order Processing Time

After receiving your order and payment confirmation, our team will process and prepare your products for shipment.

Processing time usually takes:

3-7 business days

For customized products, OEM/ODM orders, or large quantity purchases, additional processing time may be required.

Our team will communicate the estimated delivery schedule before shipment.

2. International Shipping

QIJIA Medical supports worldwide delivery through reliable international logistics partners.

Shipping methods may include:

• Express delivery

• Air freight

• Sea freight

The shipping method depends on:

• Product type

• Order quantity

• Destination country

• Customer requirements

3. Delivery Time

Estimated delivery times:

• Express shipping: approximately 5-15 business days

• Air freight: approximately 7-20 business days

• Sea freight: approximately 25-45 business days

Delivery times may vary due to:

• Customs clearance

• Import procedures

• Local transportation conditions

• Holidays or unexpected delays

4. Customs, Duties and Taxes

Customers are responsible for any applicable:

• Import duties

• Customs fees

• Taxes

• Clearance charges

QIJIA Medical is not responsible for delays or additional costs caused by customs procedures or local regulations.

Customers are advised to check import requirements for medical devices in their country before placing an order.

5. Shipping Confirmation

Once your order has been shipped, we will provide shipping information and tracking details when available.

Please ensure that your shipping address and contact information are accurate before order confirmation.

6. Damaged or Lost Shipment

If your package arrives damaged or there is an issue with delivery, please contact our support team within 7 days after receiving the product.

Please provide:

• Order number

• Product information

• Photos or videos of the issue

Our team will review the situation and provide appropriate support.

7. Special Orders

For:

• Bulk orders

• Hospital projects

• Distributor cooperation

• OEM/ODM products

Shipping arrangements will be confirmed separately according to project requirements.

8. Contact Us

If you have any questions about shipping, please contact:

QIJIA Medical Instrument Co., Ltd.

Email:lianlianzhng@gmail.com

Website:
https://shop.jnqijia.com